Days after its cancellation was announced some passengers booked to travel on the Cayman Airways direct flight from Cayman to Barbados are complaining about its discontinuation and asking for compensation.
Barbados Tourism Marketing Incorporated, which was subsidizing the flight, recently announced its cancellation due to its low passenger loads.
The development came just weeks after a Cayman Islands media report claimed that just 34 passengers per flight were using the service – enough to fill only six rows of Cayman Airways’ 176-seater jets.
A joint press release from BTMI and Cayman Airways, said the decision followed a comprehensive review of the airlift into Barbados and evaluation of the route’s performance.
However, Starcom Network News has learnt that people who had been booked to travel on the flight in coming months, including to attend the Barbados Crop Over Festival, are protesting its cancellation and have written their airline with their complaint.
An individual claiming to represent a group of travelers, whose details were listed in the complaint letter, noted that they were due to travel to and from Barbados from August 1st to August 8th and 16th.
The group argues that the cancellation has caused then considerable inconvenience and added expenses as the alternative travel options will cost them twice as much as their original tickets and that they will incur additional expenses due to overnight stays.
The group requested to be compensated by Cayman Airways who denied the request, apologized for the inconvenience and pointed out that the group had been offered a full refund for their tickets or the option of a travel credit valid for one year from the date of issue.
The airline made it clear that no further accommodation would be offered.
