GAIA Airline Reservations Systems Back Online After Telecoms Break

GAIA Airline Reservations Systems Back Online After Telecoms Break

The Management of Grantley Adams International Airport reports all airline reservations systems are back online after a service disruption yesterday.

A statement issued to Starcom Network News says that yesterday afternoon technical teams filed a report that JetBlue, Air Canada, American Airlines, and Virgin Atlantic were experiencing difficulties connecting to their respective host servers for their reservation systems.

The statement notes that these respective reservation systems are managed by third-party agencies with the network provided by FLOW.

It says FLOW subsequently confirmed that a fiber cable was damaged along Highway 7, which caused the SITA circuits to go down and caused the back office servers of these airlines to be disconnected from their off island international reservation servers.

The statement says these servers owned by the various airlines are what connect to the GAIA common user system to allow each airline to pull up their reservation information at the ticketing desks in the departures hall.

It also says that as of 3 pm today the connection and all services have been restored.

Starcom Network
Starcom Network
The 7:30 Edition

Leave a Reply